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Help in a crisis


If there is an immediate danger to life, please dial 999 or go to your nearest Accident and Emergency Department.

I am in Gloucestershire

If you or someone you know needs help in a mental health crisis, call our crisis teams.

Call 0800 169 0398.

And choose one of the following options depending on your location:

  • Option 1 for Stroud and Cotswolds
  • Option 2 for Gloucester and Forest
  • Option 3 for Cheltenham, Tewkesbury and North Cotswolds

Please note: telephone calls may be recorded. If you do not want that to happen, please tell the person who answers your call and they will phone you back on a ‘non-recordable’ telephone.

The number is available 24 hours a day, 7 days a week. Occasionally, callers may be asked to leave their name and number on an answerphone. In these circumstances, staff will return the call within one hour.

I am in Herefordshire

If you are in Herefordshire and need support, please call us using one of the following numbers:

  • Monday to Friday, 9am – 5pm, please contact the team or service who currently provide your care.
  • Monday to Friday, 5pm – 9am and 24 hours on weekends and bank holidays, please call our Mental Health Matters Helpline on: 0800 015 7271

These contact numbers are for people already in contact with our services. If you are not currently in contact with us, please call 111 or your GP.

Our out of hours, weekend and bank holiday service is provided by Mental Health Matters.

If you need help but are not in crisis, please contact your GP if in opening hours, or 111. If you don’t have a GP use the NHS service search to locate the nearest one to you. If your query is not urgent, you can find our contact details here.

Are you feeling vulnerable? Do you need to talk to somebody now?


Call free on 116 123
If you are experiencing feelings of distress or despair, including those which could lead to suicide, you can call the Samaritans.

Stay Alive App

A pocket suicide prevention resource for the UK, packed full of useful information and tools to help you stay safe in crisis. You can use it if you are having thoughts of suicide or if you are concerned about someone else who may be considering suicide. The app can be accessed through the Apple Store, Google Play and downloaded as a pdf.


Call free on 0800 11 11
If you are a child or a young person you may want to speak to Childline.


Call 0808 816 0606
Or text 07537 410 022
A safe, supportive, non-judgmental and informative service for people who self harm, their friends, families and carers.
Opem every day 5pm – 10pm for phone and text support.

On Thursday 21 July 2011, ²gether NHS Foundation Trust and their partners, children’s charity Action for Children, Oxfordshire Health and The Priory Group launched the new Children and Young Peoples Service (CYPS) to help improve the emotional wellbeing of young people in Gloucestershire.

Attended by colleagues from across the health service, the council and head teachers from local schools, ²gether introduced and explained the new service, how it has been designed and their hopes and ambitions for what the service will provide to children, young people and their families throughout Gloucestershire.

Shaun Clee, Chief Executive of ²gether explained that “The CYP Service will use an innovative and creative approach to help improve the emotional wellbeing of children and young people across Gloucestershire.  Working in partnership with children and their families the service will help find solutions that will improve their emotional health, wellbeing and help create a positive and productive future for all.”

Working collaboratively with Action for Children CYPS will provide a more intensive and enhanced level of service reducing the need for hospital admission, or facilitate earlier supported discharge of service users.  There will be a dedicated participation worker from Action for Children whose role is to empower the children and young people who use the CYP Service.

Mark Kingston, Group Manager at Action for Children said “We are delighted to be working with ²gether to ensure that children and young people in Gloucestershire, and their families can access a service that is community based, solution focused, recognises the strengths of children and young people and has not only been developed but will be delivered by actively involving the service user.

“We hope that this approach will enable the children and young people of Gloucestershire to access a service they may not otherwise have done so.”

Also in attendance at the launch were the joint commissioners of the new service, Gloucestershire County Council and NHS Gloucestershire. 

Helen Ford, Commissioning Manager for children, young people and maternity services, NHS Gloucestershire, said “NHS Gloucestershire, in partnership with Gloucestershire County Council and key stakeholders, has developed a clear vision for children and young people’s mental health and wellbeing services. We believe the new service will, amongst other things, allow for early assessment and intervention to help prevent children and young people having more serious difficulties and, where appropriate, provide those who need more specialist help with care within or as close to home as possible, reducing the need for in-patient beds.  It will also prioritise provision for vulnerable children and young people in line with local priorities, providing a more joined up approach.

“By having ²gether as the lead provider we can ensure that the young person’s care is holistic and as smooth as possible.”

Shaun Clee closed the launch with the following statement to all in attendance, “Gloucestershire’s children, young people and their families deserve great services…It is up to all of us here today to work hard at sustaining productive partnerships and collectively move these from good to great.  Our children and young people deserve nothing less.”