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Help in a crisis


If there is an immediate danger to life, please dial 999 or go to your nearest Accident and Emergency Department.

I am in Gloucestershire

If you or someone you know needs help in a mental health crisis, call our crisis teams.

Call 0800 169 0398.

And choose one of the following options depending on your location:

  • Option 1 for Stroud and Cotswolds
  • Option 2 for Gloucester and Forest
  • Option 3 for Cheltenham, Tewkesbury and North Cotswolds

Please note: telephone calls may be recorded. If you do not want that to happen, please tell the person who answers your call and they will phone you back on a ‘non-recordable’ telephone.

The number is available 24 hours a day, 7 days a week. Occasionally, callers may be asked to leave their name and number on an answerphone. In these circumstances, staff will return the call within one hour.

I am in Herefordshire

If you are in Herefordshire and need support, please call us using one of the following numbers:

  • Monday to Friday, 9am – 5pm, please contact the team or service who currently provide your care.
  • Monday to Friday, 5pm – 9am and 24 hours on weekends and bank holidays, please call our Mental Health Matters Helpline on: 0800 015 7271

These contact numbers are for people already in contact with our services. If you are not currently in contact with us, please call 111 or your GP.

Our out of hours, weekend and bank holiday service is provided by Mental Health Matters.

If you need help but are not in crisis, please contact your GP if in opening hours, or 111. If you don’t have a GP use the NHS service search to locate the nearest one to you. If your query is not urgent, you can find our contact details here.

Are you feeling vulnerable? Do you need to talk to somebody now?


Call free on 116 123
If you are experiencing feelings of distress or despair, including those which could lead to suicide, you can call the Samaritans.

Stay Alive App

A pocket suicide prevention resource for the UK, packed full of useful information and tools to help you stay safe in crisis. You can use it if you are having thoughts of suicide or if you are concerned about someone else who may be considering suicide. The app can be accessed through the Apple Store, Google Play and downloaded as a pdf.


Call free on 0800 11 11
If you are a child or a young person you may want to speak to Childline.


Call 0808 816 0606
Or text 07537 410 022
A safe, supportive, non-judgmental and informative service for people who self harm, their friends, families and carers.
Opem every day 5pm – 10pm for phone and text support.

Information sessions to help people with early stage dementia and people who care for someone with dementia will start in Dursley next month.

The free sessions are being provided by Managing Memory Together, which is part of ²gether NHS Foundation Trust.  

Kathy Holmes, of the Managing Memory service, said: “These sessions will cover a wide range of topics to help anyone who cares for someone with dementia or anyone who has early stage dementia learn more about the condition.

“Dementia can be a worrying prospect, both for carers and those with the condition, but we will help to explain the condition and what can be done to help people with dementia to live well and get the most out of life.

“Not only are the sessions educational and supportive, they also provide an opportunity to meet with other people in a similar situation, which helps you to realise that you are not alone.

“I would encourage anyone who has a loved one with dementia or who has early stage dementia themselves to come along.”

The sessions are being held on Wednesday mornings from 10.30am until 12.30pm at the Tyndale Centre, in Slade Road, starting from March 12.

Sessions also run in other parts of the county, including Cheltenham, Bishops Cleeve, Coleford, Stroud, and Cirencester.

To find further information or book a place please ring Managing Memory on 0800 694 8800.

For further information you can also visit www.²gether.nhs.uk/managing-memory-²gether.