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Help in a crisis

 

If there is an immediate danger to life, please dial 999 or go to your nearest Accident and Emergency Department.

I am in Gloucestershire

If you or someone you know needs help in a mental health crisis, call our crisis teams.

Call 0800 169 0398.

And choose one of the following options depending on your location:

  • Option 1 for Stroud and Cotswolds
  • Option 2 for Gloucester and Forest
  • Option 3 for Cheltenham, Tewkesbury and North Cotswolds

Please note: telephone calls may be recorded. If you do not want that to happen, please tell the person who answers your call and they will phone you back on a ‘non-recordable’ telephone.

The number is available 24 hours a day, 7 days a week. Occasionally, callers may be asked to leave their name and number on an answerphone. In these circumstances, staff will return the call within one hour.

I am in Herefordshire

If you are in Herefordshire and need support, please call us using one of the following numbers:

  • Monday to Friday, 9am – 5pm, please contact the team or service who currently provide your care.
  • Monday to Friday, 5pm – 9am and 24 hours on weekends and bank holidays, please call our Mental Health Matters Helpline on: 0800 015 7271

These contact numbers are for people already in contact with our services. If you are not currently in contact with us, please call 111 or your GP.

Our out of hours, weekend and bank holiday service is provided by Mental Health Matters.

If you need help but are not in crisis, please contact your GP if in opening hours, or 111. If you don’t have a GP use the NHS service search to locate the nearest one to you. If your query is not urgent, you can find our contact details here.

Are you feeling vulnerable? Do you need to talk to somebody now?

samaritans

Call free on 116 123
If you are experiencing feelings of distress or despair, including those which could lead to suicide, you can call the Samaritans.

Stay Alive App

A pocket suicide prevention resource for the UK, packed full of useful information and tools to help you stay safe in crisis. You can use it if you are having thoughts of suicide or if you are concerned about someone else who may be considering suicide. The app can be accessed through the Apple Store, Google Play and downloaded as a pdf.

childline

Call free on 0800 11 11
If you are a child or a young person you may want to speak to Childline.

selfharm

Call 0808 816 0606
Or text 07537 410 022
A safe, supportive, non-judgmental and informative service for people who self harm, their friends, families and carers.
Opem every day 5pm – 10pm for phone and text support.

A formal review of community mental health teams in Gloucestershire has concluded that the ²gether NHS Foundation Trust has made ‘considerable improvements’ in the services it provides.

The report published today by health and social care regulator the Care Quality Commission (CQC) was in answer to a request by Gloucestershire Coroner’s Office following an inquest in November 2011.

The Coroner’s office asked CQC to investigate concerns that ²gether NHS Foundation Trust was a ‘fragmented’ service and ‘not patient centred’.

During the investigation, the CQC looked into the Trust’s Improving Access to Psychological Therapy (IAPT) service as well as other primary and secondary mental health services, information given to patients and electronic systems.

The review found that there has been ‘considerable improvements in the service provided’ with ‘positive comments’ from people who use the services and other healthcare professionals.

Service users, families and carers who had previously said they received ‘poor’ care in the past, were interviewed as part of the responsive review of services. They told CQC inspectors that the care provided by ²gether’s community mental health teams had “significantly improved” and was “absolutely amazing”.

Trish Jay, Director of Quality and Performance at the Trust said: “We know we that there have been instances where we have got things wrong in the past. We have worked with our staff, service users and their family and carers to make sure we strive to continuously provide a better experience of our services”.

The CQC carried out their visit to ²gether NHS Foundation Trust on 31 January and 1 February 2012. The regulator checked the Trust’s record keeping, looked at records of people who use services, talked to staff and spoke with people who use services.

Trish continued: “We previously identified a number of shortcomings in our services and we are pleased that our service users, their families, carers and our regulator think that the changes we have made, uphold safety and help to improve patient experience.

Our focus has been to make sure that those in our care receive the highest level of quality. Together with additional changes we are making, the people we serve can have confidence in the quality of care and support we provide”.

The CQC report assessed two outcome measures which focussed upon the care and welfare of those who use services and the systems that are in place to monitor the quality of services. The CQC concluded that the Trust was compliant on both.

The report states: “People who come to the ²gether NHS Foundation Trust experience safe, effective and appropriate care, support and treatment. The trust carries out assessments of people needs and plans a programme of care to meet these needs. The trust ensures that it protects people’s welfare and safety”.

It continues: “The trust has regard to complaints, comments, and views of people who use the service, their carers or those acting on their behalf, and staff or professionals associated with the service.

“We (CQC) found it (²gether) willing to address any shortcomings and ambitious to use and bring to patients the best practices in psychiatric care.”

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