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Help in a crisis

 

If there is an immediate danger to life, please dial 999 or go to your nearest Accident and Emergency Department.

I am in Gloucestershire

If you or someone you know needs help in a mental health crisis, call our crisis teams.

Call 0800 169 0398.

And choose one of the following options depending on your location:

  • Option 1 for Stroud and Cotswolds
  • Option 2 for Gloucester and Forest
  • Option 3 for Cheltenham, Tewkesbury and North Cotswolds

Please note: telephone calls may be recorded. If you do not want that to happen, please tell the person who answers your call and they will phone you back on a ‘non-recordable’ telephone.

The number is available 24 hours a day, 7 days a week. Occasionally, callers may be asked to leave their name and number on an answerphone. In these circumstances, staff will return the call within one hour.

I am in Herefordshire

If you are in Herefordshire and need support, please call us using one of the following numbers:

  • Monday to Friday, 9am – 5pm, please contact the team or service who currently provide your care.
  • Monday to Friday, 5pm – 9am and 24 hours on weekends and bank holidays, please call our Mental Health Matters Helpline on: 0800 015 7271

These contact numbers are for people already in contact with our services. If you are not currently in contact with us, please call 111 or your GP.

Our out of hours, weekend and bank holiday service is provided by Mental Health Matters.

If you need help but are not in crisis, please contact your GP if in opening hours, or 111. If you don’t have a GP use the NHS service search to locate the nearest one to you. If your query is not urgent, you can find our contact details here.

Are you feeling vulnerable? Do you need to talk to somebody now?

samaritans

Call free on 116 123
If you are experiencing feelings of distress or despair, including those which could lead to suicide, you can call the Samaritans.

Stay Alive App

A pocket suicide prevention resource for the UK, packed full of useful information and tools to help you stay safe in crisis. You can use it if you are having thoughts of suicide or if you are concerned about someone else who may be considering suicide. The app can be accessed through the Apple Store, Google Play and downloaded as a pdf.

childline

Call free on 0800 11 11
If you are a child or a young person you may want to speak to Childline.

selfharm

Call 0808 816 0606
Or text 07537 410 022
A safe, supportive, non-judgmental and informative service for people who self harm, their friends, families and carers.
Opem every day 5pm – 10pm for phone and text support.

Holly Newman, Telecare team manager for Gloucestershire Care Services NHS Trust which manages the service, said: “We’re working in partnership with Gloucestershire County Council to trial GPS for people who are still able to go out in their local community, but who may have difficulty finding their way home, or who are vulnerable when in certain areas.”

She added: “So far, we have ten people trying out the device, but we’re looking for another thirty people who are willing to be involved in a six-month trial.”

Betty and Leslie Smith from Staverton near Cheltenham have experienced first-hand the benefits of the GPS device. 

Mrs Smith explained: “My husband Leslie has memory loss and occasionally he goes missing. At times, this has caused him great distress.  We live in a rural area, and I am not able to drive so we rely on my daughter-in-law for help when this happens.”

“Having the device is a big relief – if my husband goes missing, I know we can find him really easily.  I can call my daughter-in-law, who is able to see where Leslie is on her mobile phone and locate him immediately.  It is less stressful for my daughter-in-law too as, instead of driving around looking for my husband, or having to report him as missing to the police, she can now go straight to where he is and bring him home.”

Holly Newman commented: “GPS devices are being used successfully in many areas of the UK to support vulnerable people. The benefits include greater independence for the person carrying the GPS device, and families and carers say they feel less anxious and worried,  as they have the ability to locate their loved one easily if there are concerns that they are missing.  All our feedback from the trial so far has been positive, and we are really keen to increase the number of people involved.”

The devices being tested by the Telecare service in Gloucestershire are small and discreet as Holly Newman explained: “We are currently trialling two different devices – one that can be attached to a key ring or similar, and one that is the size of a small mobile phone to carry in a pocket or bag. GPS devices are not suitable for everyone, so we will make a careful assessment of a person’s needs before recommending they join our trial.”
The device will be available to the wearer free of charge and the Telecare team will be in regular contact with them and their family or carer to complete the evaluation during the trial period. Those taking part in the trial will need to have a family member or a friend who is willing to access their location as needed, via a website, monitoring centre or on a smart phone.

To find out more about the GPS trial on behalf of a friend or family member, please contact Gloucestershire County Council’s Adult Helpdesk: 01452 426868.

More about Gloucestershire’s Telecare service
Telecare supports people to maintain their independence, and also promotes safety and reduced risk within peoples own homes.  This is done by providing equipment – referred to as assistive technology – which can be divided into two main types: linked equipment & standalone equipment.  Linked equipment will alert a monitoring centre that there may be a problem and that assistance is required. Standalone equipment is not connected to a monitoring centre but allows risks to be managed within the home.

Currently, the county’s Telecare service provides ‘assistive technology’ support to more than 1750 people.

The Telecare service is funded jointly by Gloucestershire Care Services NHS Trust and Gloucestershire County Council, and managed by the Trust.

For more information about Telecare – click here

About GPS devices
*GPS stands for ‘Global Positioning System’.
A GPS device may be used to support someone who has a history of walking out unsafely, or who may currently require the help of another person to go out but may be able to go independently with the support of a GPS device.  If the wearer does not return when they are expected or become lost, then they can either call for help by pressing a button on the device, or they can be located through the GPS system on the device.   The location can be obtained in some cases by texting the device, by calling the control centre or by logging onto the internet to locate the device

 

 

 

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