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Help in a crisis

 

If there is an immediate danger to life, please dial 999 or go to your nearest Accident and Emergency Department.

I am in Gloucestershire

If you or someone you know needs help in a mental health crisis, call our crisis teams.

Call 0800 169 0398.

And choose one of the following options depending on your location:

  • Option 1 for Stroud and Cotswolds
  • Option 2 for Gloucester and Forest
  • Option 3 for Cheltenham, Tewkesbury and North Cotswolds

Please note: telephone calls may be recorded. If you do not want that to happen, please tell the person who answers your call and they will phone you back on a ‘non-recordable’ telephone.

The number is available 24 hours a day, 7 days a week. Occasionally, callers may be asked to leave their name and number on an answerphone. In these circumstances, staff will return the call within one hour.

I am in Herefordshire

If you are in Herefordshire and need support, please call us using one of the following numbers:

  • Monday to Friday, 9am – 5pm, please contact the team or service who currently provide your care.
  • Monday to Friday, 5pm – 9am and 24 hours on weekends and bank holidays, please call our Mental Health Matters Helpline on: 0800 015 7271

These contact numbers are for people already in contact with our services. If you are not currently in contact with us, please call 111 or your GP.

Our out of hours, weekend and bank holiday service is provided by Mental Health Matters.

If you need help but are not in crisis, please contact your GP if in opening hours, or 111. If you don’t have a GP use the NHS service search to locate the nearest one to you. If your query is not urgent, you can find our contact details here.

Are you feeling vulnerable? Do you need to talk to somebody now?

samaritans

Call free on 116 123
If you are experiencing feelings of distress or despair, including those which could lead to suicide, you can call the Samaritans.

Stay Alive App

A pocket suicide prevention resource for the UK, packed full of useful information and tools to help you stay safe in crisis. You can use it if you are having thoughts of suicide or if you are concerned about someone else who may be considering suicide. The app can be accessed through the Apple Store, Google Play and downloaded as a pdf.

childline

Call free on 0800 11 11
If you are a child or a young person you may want to speak to Childline.

selfharm

Call 0808 816 0606
Or text 07537 410 022
A safe, supportive, non-judgmental and informative service for people who self harm, their friends, families and carers.
Opem every day 5pm – 10pm for phone and text support.

Since its formation in April last year, Gloucestershire Care Services NHS Trust has been asking patients at its seven community hospitals how likely they would be to recommend care at the trust.

Results to the end of December 2013 show that 97.5 per cent of Friends and Family Test (FFT) respondents would be ‘likely’ or ‘extremely likely’ to recommend the trust.
Liz Fenton, Director of Nursing, said: “It is fantastic to see such a positive response to the services we are providing, and it is a credit to my colleagues working in our community hospitals.

“These surveys provide our service users with an opportunity to tell us their experiences and provide us with valuable feedback to help us continue to improve care. I would like to thank everyone who has taken the time to complete the survey and look forward to extending the Friends and Family Test to other services later this year.”

Surveys are currently collected from the trust’s seven community hospitals’ wards and minor injuries units with around 8,000 surveys returned so far. Patients are asked to complete the FFT when they are discharged and invited to leave additional comments and suggestions.

Staff at the trust are due to be included in the survey from April and it is expected to be running across all services by the end of 2014.
The Prime Minister announced the introduction of the FFT in May 2012 and a roll-out of the test began across NHS trusts on April 1 last year. It is part of NHS England’s ‘Putting Patients First’ – its plan for 2013-2016 – and designed to be an easy to understand indicator of performance.

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