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Help in a crisis

 

If there is an immediate danger to life, please dial 999 or go to your nearest Accident and Emergency Department.

I am in Gloucestershire

If you or someone you know needs help in a mental health crisis, call our crisis teams.

Call 0800 169 0398.

And choose one of the following options depending on your location:

  • Option 1 for Stroud and Cotswolds
  • Option 2 for Gloucester and Forest
  • Option 3 for Cheltenham, Tewkesbury and North Cotswolds

Please note: telephone calls may be recorded. If you do not want that to happen, please tell the person who answers your call and they will phone you back on a ‘non-recordable’ telephone.

The number is available 24 hours a day, 7 days a week. Occasionally, callers may be asked to leave their name and number on an answerphone. In these circumstances, staff will return the call within one hour.

I am in Herefordshire

If you are in Herefordshire and need support, please call us using one of the following numbers:

  • Monday to Friday, 9am – 5pm, please contact the team or service who currently provide your care.
  • Monday to Friday, 5pm – 9am and 24 hours on weekends and bank holidays, please call our Mental Health Matters Helpline on: 0800 015 7271

These contact numbers are for people already in contact with our services. If you are not currently in contact with us, please call 111 or your GP.

Our out of hours, weekend and bank holiday service is provided by Mental Health Matters.

If you need help but are not in crisis, please contact your GP if in opening hours, or 111. If you don’t have a GP use the NHS service search to locate the nearest one to you. If your query is not urgent, you can find our contact details here.

Are you feeling vulnerable? Do you need to talk to somebody now?

samaritans

Call free on 116 123
If you are experiencing feelings of distress or despair, including those which could lead to suicide, you can call the Samaritans.

Stay Alive App

A pocket suicide prevention resource for the UK, packed full of useful information and tools to help you stay safe in crisis. You can use it if you are having thoughts of suicide or if you are concerned about someone else who may be considering suicide. The app can be accessed through the Apple Store, Google Play and downloaded as a pdf.

childline

Call free on 0800 11 11
If you are a child or a young person you may want to speak to Childline.

selfharm

Call 0808 816 0606
Or text 07537 410 022
A safe, supportive, non-judgmental and informative service for people who self harm, their friends, families and carers.
Opem every day 5pm – 10pm for phone and text support.

Inspectors from the CQC, the regulator of health and social care in England, visited the hospital over two days on November 27 and 28, and found standards are being met across all five categories assessed.

They spoke to patients about their experiences at the hospital and were told of friendly and caring staff, good food and high standards of cleanliness.

Liz Fenton, director of nursing at Gloucestershire Care Services NHS Trust which runs the hospital, said: “This is a really positive report for a well-loved hospital and everyone at Stroud deserves recognition for the quality of care demonstrated to the inspection team.
“This report will act as a platform from which we can continue to improve so that our community hospitals provide only the highest quality services for the people of Gloucestershire.”

This was a routine inspection where inspectors can choose to assess the hospital against any of 16 standards which relate to the quality and safety of care.

The CQC team observed the care people received, studied hospital records and talked to service users and staff in order to assess the hospital in five areas:
 • Care and welfare of people
 • Meeting nutritional needs
 • Cleanliness and infection control
 • Staffing
 • Assessing and monitoring the quality of service provision
Patients described the staff as “kind” and “sociable” while another said that “nothing is too much trouble” when it came to their care.

They said Stroud was “a quiet hospital, good for rest and recuperation” while another said “the staff here are kind, extremely nice and the hospital is small – everyone knows each other and is very friendly.”
The CQC report says the hospital was clean and hygienic and that there were enough qualified, skilled and experienced staff to meet people’s needs.

Inspectors also provided some observations which will support the hospital in improving care and which are being used as the basis for a development plan across all seven of the trust’s community hospitals.

Matron Carol Grimsdale said: “It is fantastic to receive such positive feedback from our patients. I am proud of my colleagues here and I’m sure this will further motivate and encourage them. As a trust we are looking carefully at all the feedback from the CQC report to see what we can learn to keep improving the care provided both at Stroud and across our community hospitals.”

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