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Help in a crisis


If there is an immediate danger to life, please dial 999 or go to your nearest Accident and Emergency Department.

I am in Gloucestershire

If you or someone you know needs help in a mental health crisis, call our crisis teams.

Call 0800 169 0398.

And choose one of the following options depending on your location:

  • Option 1 for Stroud and Cotswolds
  • Option 2 for Gloucester and Forest
  • Option 3 for Cheltenham, Tewkesbury and North Cotswolds

Please note: telephone calls may be recorded. If you do not want that to happen, please tell the person who answers your call and they will phone you back on a ‘non-recordable’ telephone.

The number is available 24 hours a day, 7 days a week. Occasionally, callers may be asked to leave their name and number on an answerphone. In these circumstances, staff will return the call within one hour.

I am in Herefordshire

If you are in Herefordshire and need support, please call us using one of the following numbers:

  • Monday to Friday, 9am – 5pm, please contact the team or service who currently provide your care.
  • Monday to Friday, 5pm – 9am and 24 hours on weekends and bank holidays, please call our Mental Health Matters Helpline on: 0800 015 7271

These contact numbers are for people already in contact with our services. If you are not currently in contact with us, please call 111 or your GP.

Our out of hours, weekend and bank holiday service is provided by Mental Health Matters.

If you need help but are not in crisis, please contact your GP if in opening hours, or 111. If you don’t have a GP use the NHS service search to locate the nearest one to you. If your query is not urgent, you can find our contact details here.

Are you feeling vulnerable? Do you need to talk to somebody now?


Call free on 116 123
If you are experiencing feelings of distress or despair, including those which could lead to suicide, you can call the Samaritans.

Stay Alive App

A pocket suicide prevention resource for the UK, packed full of useful information and tools to help you stay safe in crisis. You can use it if you are having thoughts of suicide or if you are concerned about someone else who may be considering suicide. The app can be accessed through the Apple Store, Google Play and downloaded as a pdf.


Call free on 0800 11 11
If you are a child or a young person you may want to speak to Childline.


Call 0808 816 0606
Or text 07537 410 022
A safe, supportive, non-judgmental and informative service for people who self harm, their friends, families and carers.
Opem every day 5pm – 10pm for phone and text support.

The search is underway for members of the public to sit on an independent Citizens’ Jury which will identify advantages and disadvantages of ‘potential solutions’ for delivering specialist hospital services in Gloucestershire in the future.

Citizens Juries CIC* are advertising for Jury applicants until 28 October and will ensure the 18 strong Jury, which sits for five days in public from 9 December 2019, reflects the county’s diverse population.

Gloucestershire residents can apply to become a Jury member through www.citizensjuries.org

The Citizens’ Jury will consider feedback from the Fit for the Future public and staff engagement, together with evidence on the need for change across Gloucestershire’s two main hospital sites – Cheltenham General and Gloucestershire Royal.

They will make recommendations on a range of possible solutions for development of specialist hospital services, specifically Accident, Emergency and Assessment Services (including A&E), general surgery and image guided surgery.

They will also assess the idea of a centres of excellence approach to providing services across the two sites.

Director of Citizens Juries CIC, Dr Malcolm Oswald said: “The independent Jury will consider staff and public feedback including survey findings, outputs from events, service workshops and the engagement hearing.

They will also hear evidence from expert witnesses on the need for change, access to services and best clinical practice.

After careful assessment of this information, Jurors will make recommendations about the benefits and drawbacks of a wide range of potential solutions and the evaluation criteria as part of a Jurors Report which will be published days after the Jury ends.”

The potential solutions will be narrowed down during an appraisal exercise in public later in December and will then be subject to further review.

Any significant options or changes proposed that follow on from the engagement period will be subject to full public consultation in Spring 2020.

Medical Director at Gloucestershire Hospitals NHS Foundation Trust, Dr Mark Pietroni said: “No decisions have made been made about the type or range of services to be provided at Cheltenham General Hospital and Gloucestershire Royal Hospital in the future and we welcome the role of the independent Citizens’ Jury as an important part of the engagement process.”