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Help in a crisis

 

If there is an immediate danger to life, please dial 999 or go to your nearest Accident and Emergency Department.

I am in Gloucestershire

If you or someone you know needs help in a mental health crisis, call our crisis teams.

Call 0800 169 0398.

And choose one of the following options depending on your location:

  • Option 1 for Stroud and Cotswolds
  • Option 2 for Gloucester and Forest
  • Option 3 for Cheltenham, Tewkesbury and North Cotswolds

Please note: telephone calls may be recorded. If you do not want that to happen, please tell the person who answers your call and they will phone you back on a ‘non-recordable’ telephone.

The number is available 24 hours a day, 7 days a week. Occasionally, callers may be asked to leave their name and number on an answerphone. In these circumstances, staff will return the call within one hour.

I am in Herefordshire

If you are in Herefordshire and need support, please call us using one of the following numbers:

  • Monday to Friday, 9am – 5pm, please contact the team or service who currently provide your care.
  • Monday to Friday, 5pm – 9am and 24 hours on weekends and bank holidays, please call our Mental Health Matters Helpline on: 0800 015 7271

These contact numbers are for people already in contact with our services. If you are not currently in contact with us, please call 111 or your GP.

Our out of hours, weekend and bank holiday service is provided by Mental Health Matters.

If you need help but are not in crisis, please contact your GP if in opening hours, or 111. If you don’t have a GP use the NHS service search to locate the nearest one to you. If your query is not urgent, you can find our contact details here.

Are you feeling vulnerable? Do you need to talk to somebody now?

samaritans

Call free on 116 123
If you are experiencing feelings of distress or despair, including those which could lead to suicide, you can call the Samaritans.

Stay Alive App

A pocket suicide prevention resource for the UK, packed full of useful information and tools to help you stay safe in crisis. You can use it if you are having thoughts of suicide or if you are concerned about someone else who may be considering suicide. The app can be accessed through the Apple Store, Google Play and downloaded as a pdf.

childline

Call free on 0800 11 11
If you are a child or a young person you may want to speak to Childline.

selfharm

Call 0808 816 0606
Or text 07537 410 022
A safe, supportive, non-judgmental and informative service for people who self harm, their friends, families and carers.
Opem every day 5pm – 10pm for phone and text support.

Charges for information

In general, all information is free of charge via the website or by requesting a single hard copy.  However, the Trust may charge a nominal fee to respond to a request for a paper copy or copies in alternative formats.  The charges will vary according to how information is made available.  Charging details are as follows:

  • Gloucestershire Care Services NHS Trust website www.glos-care.nhs.uk Information is free of charge, although any charges for the internet service provider and personal printing costs would have to be met by the individual requesting information.
  • Single page print-out from the website: available free of charge from the Publication Scheme Lead or by personal application at Trust Headquarters (Edward Jenner Court, 1010 Pioneer Avenue, Gloucester Business Park, Brockworth, Gloucestershire GL3 4AW).  We will not provide print-outs from other organisation’s websites.
  • Multiple page print-outs and archived copies of documents that are not available on the website: there may be a charge to cover disbursements such as photocopying and postage.  We will let you know, in advance, the cost and charges that have to be made.
  • Leaflets and brochures: free of charge for leaflets or booklets on, for example, services we offer to the public.  A list is available from the Publication Scheme Lead.
  • “Glossy” or other bound paper copies, CD ROM, video or other media: a charge will be made for information in these formats.  Please contact the Publication Scheme Lead for further information.
  • E-mail: information sent by e-mail will usually be free of charge unless stated otherwise.
  • The current photocopying charges are 25 pence per double-sided A4 sheet and ** pence per double-sided A3 sheet (to include postage and packing).  Where total photocopying charges are less than £2.00 those charges may be waived. The charges will be reviewed regularly, and this section of the Scheme updated accordingly.
Publication Scheme Lead

Email: freedomofinformation@glos.nhs.uk or write to the Freedom of Information Publication Scheme Lead, Gloucestershire Care Services NHS Trust, Edward Jenner Court, 1010 Pioneer Avenue, Gloucester Business Park, Brockworth, Gloucestershire GL3 4.AW

Copyright

The material available through this Publication Scheme is subject to Gloucestershire Care Services NHS Trust’s copyright unless otherwise indicated. Unless expressly indicated on the material to the contrary, it may be reproduced free of charge in any format or medium, provided it is reproduced accurately and not used in a misleading manner. Where any of the copyright items in this Scheme are being re-published or copied to others, you must identify the source of the material and acknowledge the copyright status.

Permission to reproduce material does not extend to any material accessed through the Publication Scheme that is the copyright of third parties. You must obtain authorisation to reproduce such material from the copyright holders concerned.

For Office of Public Sector Information (HMSO) guidance notes on a range of copyright issues, see the OPSI website  http://www.opsi.gov.uk/advice/crown-copyright/copyright-guidance/index.htm, or contact:

Her Majesty’s Stationery Office (HMSO) Licensing Division
St Clements House
2-16 Colegate
Norwich
NR3 1BQ

Tel: 01603 621000
Fax: 01603 723000
e-mail: opsilicensing@cabinet-office.x.gsi.gov.uk

 

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