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Help in a crisis

 

If there is an immediate danger to life, please dial 999 or go to your nearest Accident and Emergency Department.

I am in Gloucestershire

If you or someone you know needs help in a mental health crisis, call our crisis teams.

Call 0800 169 0398.

And choose one of the following options depending on your location:

  • Option 1 for Stroud and Cotswolds
  • Option 2 for Gloucester and Forest
  • Option 3 for Cheltenham, Tewkesbury and North Cotswolds

Please note: telephone calls may be recorded. If you do not want that to happen, please tell the person who answers your call and they will phone you back on a ‘non-recordable’ telephone.

The number is available 24 hours a day, 7 days a week. Occasionally, callers may be asked to leave their name and number on an answerphone. In these circumstances, staff will return the call within one hour.

I am in Herefordshire

If you are in Herefordshire and need support, please call us using one of the following numbers:

  • Monday to Friday, 9am – 5pm, please contact the team or service who currently provide your care.
  • Monday to Friday, 5pm – 9am and 24 hours on weekends and bank holidays, please call our Mental Health Matters Helpline on: 0800 015 7271

These contact numbers are for people already in contact with our services. If you are not currently in contact with us, please call 111 or your GP.

Our out of hours, weekend and bank holiday service is provided by Mental Health Matters.

If you need help but are not in crisis, please contact your GP if in opening hours, or 111. If you don’t have a GP use the NHS service search to locate the nearest one to you. If your query is not urgent, you can find our contact details here.

Are you feeling vulnerable? Do you need to talk to somebody now?

samaritans

Call free on 116 123
If you are experiencing feelings of distress or despair, including those which could lead to suicide, you can call the Samaritans.

Stay Alive App

A pocket suicide prevention resource for the UK, packed full of useful information and tools to help you stay safe in crisis. You can use it if you are having thoughts of suicide or if you are concerned about someone else who may be considering suicide. The app can be accessed through the Apple Store, Google Play and downloaded as a pdf.

childline

Call free on 0800 11 11
If you are a child or a young person you may want to speak to Childline.

selfharm

Call 0808 816 0606
Or text 07537 410 022
A safe, supportive, non-judgmental and informative service for people who self harm, their friends, families and carers.
Opem every day 5pm – 10pm for phone and text support.

National Volunteers Week, from June 1 to 7, aims to highlight the fantastic contribution made by millions of volunteers across the UK.

A wide range of volunteering opportunities are available at Gloucestershire Care Services, from helping with ward meals at one of the Trust’s seven community hospitals to carrying out surveys, help with transport through a ‘transport buddies’ scheme and conversation partners.

Richard Hobbs, volunteer co-ordinator at the Trust, said: “There are plenty of opportunities for anyone wanting to volunteer – whatever their age and ability – and we welcome applications.”

“Each of our community hospitals also has a vibrant and active League of Friends, which are made up of volunteers and happy to receive more support.”

Anyone interested in volunteering with the Trust can contact Richard Hobbs, volunteer co-ordinator, on 0300 421 8363

 

Volunteer case studies

Stroud General Hospital – Janet Smith

Janet Smith has been volunteering at Stroud General Hospital for 10 years and said she wanted to give something back having had a ‘fantastic service’ from the hospital throughout her life.

She said: “The reason I got involved was because this hospital has been important to me for my whole life.

“I was here 71 years ago as a three year old when I stayed for three months with a fractured skull. When I was 19 I had my appendix out here – I was in for 10 days and it’s a day case now!

“My son was born here. When my husband was very ill he received great support here. I can’t speak highly enough of the NHS and the hospital.”

 

 

Conversation partners – speech and language therapy

Pippa, Simon, Catherine and Victoria are volunteering with the Trust’s speech and language therapy service based at Cheltenham General Hospital, and are training to be conversation partners to give service users the opportunity to practise conversation.

All four are interested in a career in speech and language therapy and looking to enhance their future careers by volunteering.

Victoria, 20, said: “I’m looking into a career in speech and language therapy but I have always had an interest in communication difficulties because my mum is deaf. So I always lived with her having issues with communication and always wanted to help people who have similar sorts of difficulties.”

Pippa, 27, said: “I was an au pair for a child with Down’s Syndrome and I had to learn on the spot how to communicate with him. I really enjoyed the experience and it’s made me think about whether I would like to do a degree in speech and language therapy.”

 

Cirencester Hospital – Bertha, Guy and Robin

Bertha Hughes has been volunteering for 15 years, performing a range of jobs at Cirencester Hospital including working in the shop, taking menus to patients for them to select meals and distributing patient surveys.

She said: “I’d retired and wanted something to do. One of my friends worked in the shop and invited me to come in – and I’ve been here ever since! It makes me feel useful, rather than sitting at home doing nothing.”

Guy Wheatley, 66, was a porter for 42 years but returned to Cirencester hospital three months after retiring in June last year and takes patients to a mobile hairdressing salon that visits each week.

He said: “I just couldn’t sit at home – all the staff knew me, all the patients knew me. So I came back.”

Robin MacWinnie, 75, spent her career in nursing and has been a volunteer for 10 years, helping run a hospital shop. She said: “As a nurse you always feel an affinity for the hospital and it’s a real social hub as well. Working in the shop you get to meet and know the patients, meet the visitors and it’s lovely to have a chat with them.”

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