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Help in a crisis

 

If there is an immediate danger to life, please dial 999 or go to your nearest Accident and Emergency Department.

I am in Gloucestershire

If you or someone you know needs help in a mental health crisis, call our crisis teams.

Call 0800 169 0398.

And choose one of the following options depending on your location:

  • Option 1 for Stroud and Cotswolds
  • Option 2 for Gloucester and Forest
  • Option 3 for Cheltenham, Tewkesbury and North Cotswolds

Please note: telephone calls may be recorded. If you do not want that to happen, please tell the person who answers your call and they will phone you back on a ‘non-recordable’ telephone.

The number is available 24 hours a day, 7 days a week. Occasionally, callers may be asked to leave their name and number on an answerphone. In these circumstances, staff will return the call within one hour.

I am in Herefordshire

If you are in Herefordshire and need support, please call us using one of the following numbers:

  • Monday to Friday, 9am – 5pm, please contact the team or service who currently provide your care.
  • Monday to Friday, 5pm – 9am and 24 hours on weekends and bank holidays, please call our Mental Health Matters Helpline on: 0800 015 7271

These contact numbers are for people already in contact with our services. If you are not currently in contact with us, please call 111 or your GP.

Our out of hours, weekend and bank holiday service is provided by Mental Health Matters.

If you need help but are not in crisis, please contact your GP if in opening hours, or 111. If you don’t have a GP use the NHS service search to locate the nearest one to you. If your query is not urgent, you can find our contact details here.

Are you feeling vulnerable? Do you need to talk to somebody now?

samaritans

Call free on 116 123
If you are experiencing feelings of distress or despair, including those which could lead to suicide, you can call the Samaritans.

Stay Alive App

A pocket suicide prevention resource for the UK, packed full of useful information and tools to help you stay safe in crisis. You can use it if you are having thoughts of suicide or if you are concerned about someone else who may be considering suicide. The app can be accessed through the Apple Store, Google Play and downloaded as a pdf.

childline

Call free on 0800 11 11
If you are a child or a young person you may want to speak to Childline.

selfharm

Call 0808 816 0606
Or text 07537 410 022
A safe, supportive, non-judgmental and informative service for people who self harm, their friends, families and carers.
Opem every day 5pm – 10pm for phone and text support.

 

Staff from ²gether NHS Foundation Trust (²gether) were joined by service users, carers and representatives from local organisations to help launch Gloucestershire’s first NHS Mental Health Service User Charter on World Mental Health Day (10 October).

The Charter was developed by service users, representative organisations and ²gether staff. It is a pledge to how everyone will work together and the standard of service people can expect.

²gether’s mental health team and GUIDE & PALs staff were also on hand to offer information and suggestions on how to improve emotional wellbeing. They also gave advice on how to access appropriate, local mental health services.

Jo Denny from ²gether said: “It was wonderful that so many new and existing friends joined us at the launch of the Charter – it is a testimony to so many people’s knowledge and expertise.

“We are committed to improving and sustaining high quality of care and customer service. The Charter is based on current practice and is one more way we can help demonstrate and promote our commitment to quality care and a positive patient experience.”

At the same time as the official launch, staff across the trust signed a copy of the Charter for display in their work areas. ²gether’s Trust Board signed the Charter when they last met to discuss trust business.

Angelo Viola, a service user representative who worked on developing the Charter said: “The Charter helps inform service users what to expect and what is going to happen when they receive trust services. It will provide additional reassurance.”

To view the charter, please click here.

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