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Help in a crisis


If there is an immediate danger to life, please dial 999 or go to your nearest Accident and Emergency Department.

I am in Gloucestershire

If you or someone you know needs help in a mental health crisis, call our crisis teams.

Call 0800 169 0398.

And choose one of the following options depending on your location:

  • Option 1 for Stroud and Cotswolds
  • Option 2 for Gloucester and Forest
  • Option 3 for Cheltenham, Tewkesbury and North Cotswolds

Please note: telephone calls may be recorded. If you do not want that to happen, please tell the person who answers your call and they will phone you back on a ‘non-recordable’ telephone.

The number is available 24 hours a day, 7 days a week. Occasionally, callers may be asked to leave their name and number on an answerphone. In these circumstances, staff will return the call within one hour.

I am in Herefordshire

If you are in Herefordshire and need support, please call us using one of the following numbers:

  • Monday to Friday, 9am – 5pm, please contact the team or service who currently provide your care.
  • Monday to Friday, 5pm – 9am and 24 hours on weekends and bank holidays, please call our Mental Health Matters Helpline on: 0800 015 7271

These contact numbers are for people already in contact with our services. If you are not currently in contact with us, please call 111 or your GP.

Our out of hours, weekend and bank holiday service is provided by Mental Health Matters.

If you need help but are not in crisis, please contact your GP if in opening hours, or 111. If you don’t have a GP use the NHS service search to locate the nearest one to you. If your query is not urgent, you can find our contact details here.

Are you feeling vulnerable? Do you need to talk to somebody now?


Call free on 116 123
If you are experiencing feelings of distress or despair, including those which could lead to suicide, you can call the Samaritans.

Stay Alive App

A pocket suicide prevention resource for the UK, packed full of useful information and tools to help you stay safe in crisis. You can use it if you are having thoughts of suicide or if you are concerned about someone else who may be considering suicide. The app can be accessed through the Apple Store, Google Play and downloaded as a pdf.


Call free on 0800 11 11
If you are a child or a young person you may want to speak to Childline.


Call 0808 816 0606
Or text 07537 410 022
A safe, supportive, non-judgmental and informative service for people who self harm, their friends, families and carers.
Opem every day 5pm – 10pm for phone and text support.

National Institute for Health and Care Excellence(NICE) Guidance: Managing medicines in care homes

NICE guidance (SC1, March 2014) looks at all aspects of medicines management in care homes – is available here

Pharmacists and pharmacy technicians

Care Home Pharmacists and pharmacy technicians work closely with the Care Home Support Team and are available to support managers and staff with all aspects of medicines management within the home. For example: reviewing ordering procedures, reducing medicine waste, advising on medicines policies and safe systems to reduce medication errors and providing training to staff. Pharmacists also carry out medication reviews for residents, the outcomes and recommendations are discussed with the resident, family / carer, care home and GP.

The care home pharmacy team can be contacted by email at: glccg.pharm.carehomeglos@nhs.net

The pharmacy team has a referral form which you can download by clicking here

Medicines Policy

Care home providers should have a medicines policy. NICE have developed a checklist for health and social care staff developing and updating a care home medicines policy. This should be used to check all the necessary information is contained in a medicines policy whilst ensuring it is relevant to the care home setting and scope of practice for the staff.

Homely Remedies

A homely remedy is a non-prescription medicine that a care home can purchase over the counter (i.e. medicines are owned by CH) for the use of its residents.

An example of a Homely Remedies Authorisation Sheet which may be adapted for use is available here.

Care home providers may find it useful to look at the following resources with guidance and template policies which can be adapted for local use:

Regional Medicines Optimisation Committee (RMOC)
Prescqipp: a national resource for medicine related care for patients

Good Practice Guidance Sheets

The team has developed the following guidance sheets. Some are still under development and will appear here when complete.

CQC Medicines Information

Information for health and social care services can by found by following this link


E-learning for care home staff:

PrescQIPP has produced an e-learning course which supports the implementation of recommendations in the NICE guideline on managing medicines in care homes. It also supports
statement 3 in the NICE quality standard on medicines management in care homes.
Medicines Administration for Carers is an online course available from Futurelearn by clicking here

Inhalers: You can check how to use an inhaler and whether your patient has the right inhaler technique at RightBreathe 
Inhaler flashcards are available here

The Association of UK Dieticians has fact sheets for Calcium, Vitamin D and Osteoporosis

Continued Professional Development (CPD) Days

The April 2019 CPD Day presentations are available below:
Medication Ordering
Covert Administration
OTC, Homely remedies and self-care
Topical Preparations
When Required PRN medication

The next Medicines Management Training Day will be on September 9, 2019.

Pain Management

Abbey Pain Scale
pdfWong-Baker Pain Scale
pdfI have dementia and I feel pain flyer