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Help in a crisis

 

If there is an immediate danger to life, please dial 999 or go to your nearest Accident and Emergency Department.

I am in Gloucestershire

If you or someone you know needs help in a mental health crisis, call our crisis teams.

Call 0800 169 0398.

And choose one of the following options depending on your location:

  • Option 1 for Stroud and Cotswolds
  • Option 2 for Gloucester and Forest
  • Option 3 for Cheltenham, Tewkesbury and North Cotswolds

Please note: telephone calls may be recorded. If you do not want that to happen, please tell the person who answers your call and they will phone you back on a ‘non-recordable’ telephone.

The number is available 24 hours a day, 7 days a week. Occasionally, callers may be asked to leave their name and number on an answerphone. In these circumstances, staff will return the call within one hour.

I am in Herefordshire

If you are in Herefordshire and need support, please call us using one of the following numbers:

  • Monday to Friday, 9am – 5pm, please contact the team or service who currently provide your care.
  • Monday to Friday, 5pm – 9am and 24 hours on weekends and bank holidays, please call our Mental Health Matters Helpline on: 0800 015 7271

These contact numbers are for people already in contact with our services. If you are not currently in contact with us, please call 111 or your GP.

Our out of hours, weekend and bank holiday service is provided by Mental Health Matters.

If you need help but are not in crisis, please contact your GP if in opening hours, or 111. If you don’t have a GP use the NHS service search to locate the nearest one to you. If your query is not urgent, you can find our contact details here.

Are you feeling vulnerable? Do you need to talk to somebody now?

samaritans

Call free on 116 123
If you are experiencing feelings of distress or despair, including those which could lead to suicide, you can call the Samaritans.

Stay Alive App

A pocket suicide prevention resource for the UK, packed full of useful information and tools to help you stay safe in crisis. You can use it if you are having thoughts of suicide or if you are concerned about someone else who may be considering suicide. The app can be accessed through the Apple Store, Google Play and downloaded as a pdf.

childline

Call free on 0800 11 11
If you are a child or a young person you may want to speak to Childline.

selfharm

Call 0808 816 0606
Or text 07537 410 022
A safe, supportive, non-judgmental and informative service for people who self harm, their friends, families and carers.
Opem every day 5pm – 10pm for phone and text support.

Cantilupe Ward at the Stonebow Unit was officially re-opened on Thursday 17 May by Baroness Fritchie, DBE, Chair of ²gether NHS Foundation Trust.

Working in partnership with NHS Herefordshire, £380,000 has been invested in the refurbishment of the Stonebow Unit which are designed to increase the privacy, dignity and safety of our patients and provide single sex accommodation.

As a result, patients now have have more accessible bathrooms and side rooms have full en-suite facilities.

Improvements have also been made to the layout of the ward, giving patients more living space.  The Ward also now has new flooring and has been completly redecored to provide a light and modern environment. 
 
Baroness Fritchie said “I would like to recognise the work contributed by the many patients, carers and staff at the earliest stages of this refurbishment where they put forward their ideas and suggestions which contributed to the final design. 

“I would also like to thank patients, their relatives and friends for their tolerance, cooperation and patience whilst the works were being carried out.  I would especially like to pay tribute to our staff who have worked hard to ensure that, despite the disruption, our patients have received a consistent service.”

A tea party was held to celebrate the re-opening of the ward, with cakes and tea dance music enjoyed by everyone in attendance.

The refurbishment projects are part of a wider programme of improvement to mental health services for our patients in Herefordshire.

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