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Help in a crisis

 

If there is an immediate danger to life, please dial 999 or go to your nearest Accident and Emergency Department.

I am in Gloucestershire

If you or someone you know needs help in a mental health crisis, call our crisis teams.

Call 0800 169 0398.

And choose one of the following options depending on your location:

  • Option 1 for Stroud and Cotswolds
  • Option 2 for Gloucester and Forest
  • Option 3 for Cheltenham, Tewkesbury and North Cotswolds

Please note: telephone calls may be recorded. If you do not want that to happen, please tell the person who answers your call and they will phone you back on a ‘non-recordable’ telephone.

The number is available 24 hours a day, 7 days a week. Occasionally, callers may be asked to leave their name and number on an answerphone. In these circumstances, staff will return the call within one hour.

I am in Herefordshire

If you are in Herefordshire and need support, please call us using one of the following numbers:

  • Monday to Friday, 9am – 5pm, please contact the team or service who currently provide your care.
  • Monday to Friday, 5pm – 9am and 24 hours on weekends and bank holidays, please call our Mental Health Matters Helpline on: 0800 015 7271

These contact numbers are for people already in contact with our services. If you are not currently in contact with us, please call 111 or your GP.

Our out of hours, weekend and bank holiday service is provided by Mental Health Matters.

If you need help but are not in crisis, please contact your GP if in opening hours, or 111. If you don’t have a GP use the NHS service search to locate the nearest one to you. If your query is not urgent, you can find our contact details here.

Are you feeling vulnerable? Do you need to talk to somebody now?

samaritans

Call free on 116 123
If you are experiencing feelings of distress or despair, including those which could lead to suicide, you can call the Samaritans.

Stay Alive App

A pocket suicide prevention resource for the UK, packed full of useful information and tools to help you stay safe in crisis. You can use it if you are having thoughts of suicide or if you are concerned about someone else who may be considering suicide. The app can be accessed through the Apple Store, Google Play and downloaded as a pdf.

childline

Call free on 0800 11 11
If you are a child or a young person you may want to speak to Childline.

selfharm

Call 0808 816 0606
Or text 07537 410 022
A safe, supportive, non-judgmental and informative service for people who self harm, their friends, families and carers.
Opem every day 5pm – 10pm for phone and text support.

We are taking part in Experience of Care week to celebrate the work that is happening to improve the experiences of our service users, families, carers and staff.

The celebration week, from 23 to 27 April, will put experience of care in the spotlight and give people the opportunity to share and celebrate work going on in Gloucestershire and Herefordshire to better improve their experiences of health and care services.

Angie Fletcher, Clinical Manager, Service Experience, said: “Many of our service users tell us that they value the opportunity to provide feedback to the services we provide. We encourage people to complete our Trust’s “How did we do?” survey to let us know how we are doing. Feedback on services can also be given directly, in person, or using the feedback methods listed on our Trust website. We then use this information to enhance services and the care provided and we hope our participation in Experience of Care Week highlights the work we do to make service user and carer experience as positive as possible.”

Following feedback from our service users, we made changes to our trust website so that people who wanted to contact our Crisis Team could find the information easily. We also increased parking at one of our trust sites in direct response to concerns from our service users.

Further examples of the action we have taken can be found in our latest Service Experience Report.

The Trust also runs a successful Experts by Experience programme, which ensures people who use our services or care for someone who does are actively involved in advising on and supporting the Trust with making improvements. This includes, for example, being involved in recruitment interviews and advising on major projects, such as new buildings, the introduction of wide spread changes (such as the move to become a Smokefree Trust) and our work on implementing the principles of the Triangle of Care.

Kath Evans, NHS England Experience of Care Lead, said: “The focus of the week is about celebrating local work as well as sharing it nationally and internationally too. The week started some really interesting conversations last year, reaching more than 67 million people through more than 10,000 tweets and other social media activity. Social media is key to bringing the week alive and we encourage staff, patients and families and carers to join in using the hashtag #ExpofCare.”

 

 

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