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Help in a crisis

 

If there is an immediate danger to life, please dial 999 or go to your nearest Accident and Emergency Department.

I am in Gloucestershire

If you or someone you know needs help in a mental health crisis, call our crisis teams.

Call 0800 169 0398.

And choose one of the following options depending on your location:

  • Option 1 for Stroud and Cotswolds
  • Option 2 for Gloucester and Forest
  • Option 3 for Cheltenham, Tewkesbury and North Cotswolds

Please note: telephone calls may be recorded. If you do not want that to happen, please tell the person who answers your call and they will phone you back on a ‘non-recordable’ telephone.

The number is available 24 hours a day, 7 days a week. Occasionally, callers may be asked to leave their name and number on an answerphone. In these circumstances, staff will return the call within one hour.

I am in Herefordshire

If you are in Herefordshire and need support, please call us using one of the following numbers:

  • Monday to Friday, 9am – 5pm, please contact the team or service who currently provide your care.
  • Monday to Friday, 5pm – 9am and 24 hours on weekends and bank holidays, please call our Mental Health Matters Helpline on: 0800 015 7271

These contact numbers are for people already in contact with our services. If you are not currently in contact with us, please call 111 or your GP.

Our out of hours, weekend and bank holiday service is provided by Mental Health Matters.

If you need help but are not in crisis, please contact your GP if in opening hours, or 111. If you don’t have a GP use the NHS service search to locate the nearest one to you. If your query is not urgent, you can find our contact details here.

Are you feeling vulnerable? Do you need to talk to somebody now?

samaritans

Call free on 116 123
If you are experiencing feelings of distress or despair, including those which could lead to suicide, you can call the Samaritans.

Stay Alive App

A pocket suicide prevention resource for the UK, packed full of useful information and tools to help you stay safe in crisis. You can use it if you are having thoughts of suicide or if you are concerned about someone else who may be considering suicide. The app can be accessed through the Apple Store, Google Play and downloaded as a pdf.

childline

Call free on 0800 11 11
If you are a child or a young person you may want to speak to Childline.

selfharm

Call 0808 816 0606
Or text 07537 410 022
A safe, supportive, non-judgmental and informative service for people who self harm, their friends, families and carers.
Opem every day 5pm – 10pm for phone and text support.

The three ²gether teams who support mental health patients in their own homes have received accreditation from the Royal College of Psychiatrists.

The teams, who support people experiencing sudden mental health issues that are presenting risks to their welfare, are now officially accredited under the national Home Treatment Accreditation Scheme (HTAS).

²gether’s Countywide Community Services Manager Jez Leat, who manages the teams, said it was a great achievement, which should give service users and the wider community additional confidence in the services provided by the Trust.

“The process we went through to achieve accreditation involved rigorous examination of the care provided and the processes behind it,” Jez said.

“Our teams were assessed in depth, by a visiting team of inspectors, and have been found to be meeting the standards set down by the Royal College of Psychiatrists.

“The Home Treatment Accreditation Scheme was introduced last year, as a way of ensuring high quality home treatment services,” he added.

“We are delighted to have met the standards, and our accreditation will continue until 2016 when we will be inspected again.”

The three teams – known as Crisis and Home Treatment Teams – cover the following geographical areas:

  • Cheltenham, Tewkesbury and North Cotswolds;
  • Gloucester and Forest; and
  • Stroud and Cotswolds.

The teams are comprised of professionals including Nurses, Social Workers, Psychiatrists and Community Support Workers.

They offer support and advice when people need an additional level of care, for example when their mental health is deteriorating. The teams monitor mental health, offer support and advice to families and carers, give practical support and assistance with daily activities, assist with medication management, and help service users to develop coping strategies.

The teams visit individuals every day for up to six weeks, enabling service users to stay in their own home, unless hospital admission becomes necessary. They are available to support people 24 hours a day and operate an emergency helpline for the people they are supporting.

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