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Help in a crisis


If there is an immediate danger to life, please dial 999 or go to your nearest Accident and Emergency Department.

I am in Gloucestershire

If you or someone you know needs help in a mental health crisis, call our crisis teams.

Call 0800 169 0398.

And choose one of the following options depending on your location:

  • Option 1 for Stroud and Cotswolds
  • Option 2 for Gloucester and Forest
  • Option 3 for Cheltenham, Tewkesbury and North Cotswolds

Please note: telephone calls may be recorded. If you do not want that to happen, please tell the person who answers your call and they will phone you back on a ‘non-recordable’ telephone.

The number is available 24 hours a day, 7 days a week. Occasionally, callers may be asked to leave their name and number on an answerphone. In these circumstances, staff will return the call within one hour.

I am in Herefordshire

If you are in Herefordshire and need support, please call us using one of the following numbers:

  • Monday to Friday, 9am – 5pm, please contact the team or service who currently provide your care.
  • Monday to Friday, 5pm – 9am and 24 hours on weekends and bank holidays, please call our Mental Health Matters Helpline on: 0800 015 7271

These contact numbers are for people already in contact with our services. If you are not currently in contact with us, please call 111 or your GP.

Our out of hours, weekend and bank holiday service is provided by Mental Health Matters.

If you need help but are not in crisis, please contact your GP if in opening hours, or 111. If you don’t have a GP use the NHS service search to locate the nearest one to you. If your query is not urgent, you can find our contact details here.

Are you feeling vulnerable? Do you need to talk to somebody now?


Call free on 116 123
If you are experiencing feelings of distress or despair, including those which could lead to suicide, you can call the Samaritans.

Stay Alive App

A pocket suicide prevention resource for the UK, packed full of useful information and tools to help you stay safe in crisis. You can use it if you are having thoughts of suicide or if you are concerned about someone else who may be considering suicide. The app can be accessed through the Apple Store, Google Play and downloaded as a pdf.


Call free on 0800 11 11
If you are a child or a young person you may want to speak to Childline.


Call 0808 816 0606
Or text 07537 410 022
A safe, supportive, non-judgmental and informative service for people who self harm, their friends, families and carers.
Opem every day 5pm – 10pm for phone and text support.

²gether NHS Foundation Trust (²gether) has publically pledged its support to our armed forces communities.

The Corporate Covenant, which is voluntary commitment by businesses and charitable organisations to support the Ministry of Defence’s Armed Forces Community, was signed at the Trust’s public Board meeting in Hereford on May 28.

The Trust is the first Mental Health NHS trust in the country to sign the Covenant and make a commitment to its two core principles:

  • no member of the armed forces community should face disadvantage in the provision of public and commercial services compared to any other citizen; and
  • in some circumstances special treatment may be appropriate, especially for the injured or bereaved.

Representatives from local organisations associated with the armed forces and Herefordshire’s Lord-Lieutenant – The Countess of Darnley – joined the meeting to witness the signing and hear more from members of the armed forces community.

Shaun Clee, Chief Executive, said: “It is a privilege to sign the Covenant on behalf of the Trust. It signifies a firm commitment to our armed forces community and signifies the next stage in our continuing journey to ensure inclusive and fair access to services”.

Getting the right kind of help quickly for a mental health problem is directly linked to conditions becoming less complex in the future. However, evidence suggests that veterans may take longer to access services and face multiple challenges when returning to civilian life.  This can include an understanding of the services available and how to access appropriate healthcare.

Shaun continued: “By signing the Covenant, our organisation supports the national drive towards local action.  It is our pledge to make reasonable adjustments for everyone who needs our support”.

²gether provides direct access help for all people, including members of the armed forces community, through its Let’s Talk service. Support is available for a range of common problems including stress, anxiety and depression. For more information, visit ²gether.nhs.uk/feelbetter or telephone 0800 073 2200.