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Help in a crisis

 

If there is an immediate danger to life, please dial 999 or go to your nearest Accident and Emergency Department.

I am in Gloucestershire

If you or someone you know needs help in a mental health crisis, call our crisis teams.

Call 0800 169 0398.

And choose one of the following options depending on your location:

  • Option 1 for Stroud and Cotswolds
  • Option 2 for Gloucester and Forest
  • Option 3 for Cheltenham, Tewkesbury and North Cotswolds

Please note: telephone calls may be recorded. If you do not want that to happen, please tell the person who answers your call and they will phone you back on a ‘non-recordable’ telephone.

The number is available 24 hours a day, 7 days a week. Occasionally, callers may be asked to leave their name and number on an answerphone. In these circumstances, staff will return the call within one hour.

I am in Herefordshire

If you are in Herefordshire and need support, please call us using one of the following numbers:

  • Monday to Friday, 9am – 5pm, please contact the team or service who currently provide your care.
  • Monday to Friday, 5pm – 9am and 24 hours on weekends and bank holidays, please call our Mental Health Matters Helpline on: 0800 015 7271

These contact numbers are for people already in contact with our services. If you are not currently in contact with us, please call 111 or your GP.

Our out of hours, weekend and bank holiday service is provided by Mental Health Matters.

If you need help but are not in crisis, please contact your GP if in opening hours, or 111. If you don’t have a GP use the NHS service search to locate the nearest one to you. If your query is not urgent, you can find our contact details here.

Are you feeling vulnerable? Do you need to talk to somebody now?

samaritans

Call free on 116 123
If you are experiencing feelings of distress or despair, including those which could lead to suicide, you can call the Samaritans.

Stay Alive App

A pocket suicide prevention resource for the UK, packed full of useful information and tools to help you stay safe in crisis. You can use it if you are having thoughts of suicide or if you are concerned about someone else who may be considering suicide. The app can be accessed through the Apple Store, Google Play and downloaded as a pdf.

childline

Call free on 0800 11 11
If you are a child or a young person you may want to speak to Childline.

selfharm

Call 0808 816 0606
Or text 07537 410 022
A safe, supportive, non-judgmental and informative service for people who self harm, their friends, families and carers.
Opem every day 5pm – 10pm for phone and text support.

²gether NHS Foundation Trust has signed up to Mencap’s ‘Getting it Right’ charter to show their commitment to ensuring that people with a learning disability get the healthcare they have a right to.

By signing up to the nine-point charter, ²gether is pledging to improve health services for people with a learning disability, including support in hospitals, access to an annual health check, awareness training for staff, providing accessible information and treating patients with dignity and respect.

Alongside the nine point charter Mencap will give ²gether practical guidance and advice on any adjustments that could be made to working practices when treating someone with a learning disability to ensure fair and equal healthcare.

Shaun Clee, Chief Executive of ²gether NHS Foundation Trust said: “By signing up to the Mencap charter we are showing a real commitment to improving local services for people with learning disabilities.

“We are working hard to help ensure people with learning disabilities across Gloucestershire have access to high quality healthcare.” 

The Trust has developed a countywide ‘Traffic Light Assessment’ scheme and we continue to work with our partner organisations to provide specialist learning disability awareness training to both improve individual care and help ensure people with learning disabilities have appropriate access to mainstream services.

²gether’s dedicated and award winning learning disability community support team are enhancing the way services are delivered within the home.

Shaun Clee continued: “Signing the charter highlights our commitment to continue this work to ensure people with a learning disability are heard and their views listened to as we plan services to meet their future healthcare needs.” 

David Congdon, Mencap’s head of campaigns and policy, said: “Our charter sets out a standard of practice and will make health trusts accountable to people with a learning disability, their families and carers. We welcome ²gether’s commitment to constantly strive to uphold these standards and help end indifference in the NHS.”

For more information on the Getting it Right campaign and charter, and to show your support visit: www.mencap.org.uk/gettingitright  

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