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Help in a crisis

 

If there is an immediate danger to life, please dial 999 or go to your nearest Accident and Emergency Department.

I am in Gloucestershire

If you or someone you know needs help in a mental health crisis, call our crisis teams.

Call 0800 169 0398.

And choose one of the following options depending on your location:

  • Option 1 for Stroud and Cotswolds
  • Option 2 for Gloucester and Forest
  • Option 3 for Cheltenham, Tewkesbury and North Cotswolds

Please note: telephone calls may be recorded. If you do not want that to happen, please tell the person who answers your call and they will phone you back on a ‘non-recordable’ telephone.

The number is available 24 hours a day, 7 days a week. Occasionally, callers may be asked to leave their name and number on an answerphone. In these circumstances, staff will return the call within one hour.

I am in Herefordshire

If you are in Herefordshire and need support, please call us using one of the following numbers:

  • Monday to Friday, 9am – 5pm, please contact the team or service who currently provide your care.
  • Monday to Friday, 5pm – 9am and 24 hours on weekends and bank holidays, please call our Mental Health Matters Helpline on: 0800 015 7271

These contact numbers are for people already in contact with our services. If you are not currently in contact with us, please call 111 or your GP.

Our out of hours, weekend and bank holiday service is provided by Mental Health Matters.

If you need help but are not in crisis, please contact your GP if in opening hours, or 111. If you don’t have a GP use the NHS service search to locate the nearest one to you. If your query is not urgent, you can find our contact details here.

Are you feeling vulnerable? Do you need to talk to somebody now?

samaritans

Call free on 116 123
If you are experiencing feelings of distress or despair, including those which could lead to suicide, you can call the Samaritans.

Stay Alive App

A pocket suicide prevention resource for the UK, packed full of useful information and tools to help you stay safe in crisis. You can use it if you are having thoughts of suicide or if you are concerned about someone else who may be considering suicide. The app can be accessed through the Apple Store, Google Play and downloaded as a pdf.

childline

Call free on 0800 11 11
If you are a child or a young person you may want to speak to Childline.

selfharm

Call 0808 816 0606
Or text 07537 410 022
A safe, supportive, non-judgmental and informative service for people who self harm, their friends, families and carers.
Opem every day 5pm – 10pm for phone and text support.

Dilke Memorial Hospital

Speech House Road
Cinderford
Gloucestershire
GL14 3HX

Telephone – 0300 421 8640

Matron – Cheryl Haswell

Dilke Memorial Hospital offers inpatient and outpatient services, a minor injuries unit, x-ray and ultrasound services, occupational therapy and physiotherapy.

Outpatients

Our department offers a friendly and experienced nursing and administration team which runs and supports clinics each day for the local community. The frequency of individual clinics will vary depending on demand.

Diagnostic facilities

The x-ray department is staffed by dedicated radiographers and is open from 9am to 5pm on Monday, Tuesday and Thursday.

The x-ray department supports the wards, minor injuries unit and outpatients clinics as required. It is also open available for appointments – please note that these can not be booked by members of the public.

Contact details:
X-Ray: 0300 421 8696

Ultrasound is also available, all bookings are made via Cheltenham General Hospital via 0300 421 3889 or 3006.

Therapists at the hospital

There are occupational therapy and physiotherapy teams based at the hospital, working with inpatients and outpatients.

Visitor information
Visiting times for inpatients

Visiting times are 11am to 8pm

If you need to visit at a different time, please speak to the ward manager prior to your visit and they will help make suitable arrangements.

Information for inpatients

We aim to make each person’s stay with us as comfortable as possible. If you have any questions or concerns during your stay or visit please do not hesitate to speak to a member of the ward team.

Meal times

The catering department provides choices for patients with specific dietary, religious and ethnic needs. If you have special dietary requirements please let the nursing staff know when you are admitted.

Meal times are:
Breakfast 8am
Lunch 12.30pm
Supper 5pm

Drinks and biscuits are brought round morning and afternoon and hot drinks and snacks are provided in the evening, after supper.

Water is available at all times and will be brought to you.

Additional information

Patients who are rehabilitating will be encouraged to get dressed so we would advise you to bring clothes that can be put on easily, such as track-suit or jogging bottoms or skirts with elasticated waistbands.

Storage space for personal property is limited, so it is helpful if this is kept to a minimum. We are unable to wash patients clothing and will leave this for relatives to take home. Anything that is soiled will be clearly labelled.

We know that family and friends may want to bring in treats for patients. We do not have space to store patients’ own food in our refrigerator, so please speak to a member of staff before bringing items which need chilling.

Religious and spiritual needs

Please talk to the ward staff about any religious or spiritual requirements. You may also wish to inform your own religious or spiritual leader that you are coming into hospital.

League of Friends

The League of Friends for Dilke Memorial Hospital support the hospital by fundraising and supporting new projects.

Dilke Memorial Hospital

Accessibility