Q
Search for a condition, service or location
Translate this page

 

Q

Help in a crisis

 

If there is an immediate danger to life, please dial 999 or go to your nearest Accident and Emergency Department.

I am in Gloucestershire

If you or someone you know needs help in a mental health crisis, call our crisis teams.

Call 0800 169 0398.

And choose one of the following options depending on your location:

  • Option 1 for Stroud and Cotswolds
  • Option 2 for Gloucester and Forest
  • Option 3 for Cheltenham, Tewkesbury and North Cotswolds

Please note: telephone calls may be recorded. If you do not want that to happen, please tell the person who answers your call and they will phone you back on a ‘non-recordable’ telephone.

The number is available 24 hours a day, 7 days a week. Occasionally, callers may be asked to leave their name and number on an answerphone. In these circumstances, staff will return the call within one hour.

I am in Herefordshire

If you are in Herefordshire and need support, please call us using one of the following numbers:

  • Monday to Friday, 9am – 5pm, please contact the team or service who currently provide your care.
  • Monday to Friday, 5pm – 9am and 24 hours on weekends and bank holidays, please call our Mental Health Matters Helpline on: 0800 015 7271

These contact numbers are for people already in contact with our services. If you are not currently in contact with us, please call 111 or your GP.

Our out of hours, weekend and bank holiday service is provided by Mental Health Matters.

If you need help but are not in crisis, please contact your GP if in opening hours, or 111. If you don’t have a GP use the NHS service search to locate the nearest one to you. If your query is not urgent, you can find our contact details here.

Are you feeling vulnerable? Do you need to talk to somebody now?

samaritans

Call free on 116 123
If you are experiencing feelings of distress or despair, including those which could lead to suicide, you can call the Samaritans.

Stay Alive App

A pocket suicide prevention resource for the UK, packed full of useful information and tools to help you stay safe in crisis. You can use it if you are having thoughts of suicide or if you are concerned about someone else who may be considering suicide. The app can be accessed through the Apple Store, Google Play and downloaded as a pdf.

childline

Call free on 0800 11 11
If you are a child or a young person you may want to speak to Childline.

selfharm

Call 0808 816 0606
Or text 07537 410 022
A safe, supportive, non-judgmental and informative service for people who self harm, their friends, families and carers.
Opem every day 5pm – 10pm for phone and text support.

Supported Accommodation

We work in partnership with private landlords, Rethink and Stonham to provide short term supported accommodation for people recovering from a mental illness. Referral to this service can be made by a healthcare worker from Wotton Lawn or a community team.

To meet the criteria, you must be receiving a service from either the recovery team, assertive outreach team or the GRIP team. Following referral, you will be assessed to consider whether you meet the criteria and whether the housing is suitable for your needs.

Other supported accommodation exists in Gloucestershire for those considered to have general needs for housing related support. If you meet the criteria for this support, a housing worker at the district council may refer your case to the START panel. The START panel will consider your eligibility for supported accommodation and whether it is appropriate for your case.

Properties
Stonham Home Group owns properties in central Cheltenham, providing 24 beds in shared accommodation and bedsits. Locations include the High Street, Swindon Road and Prestbury Road.

Rethink Mental Illness owns properties in Gloucester and Stroud, providing 21 beds in self-contained units. Locations include Claremont
Road, in Gloucester, and Folly Lane, Horns Road and Eagle Mill, in Stroud.

2gether subcontracts properties from private providers in Gloucester, Cheltenham, the Forest of Dean and Stroud. These properties provide 150 beds in shared accommodation. Locations include Abbeydale, Gloucester City Centre, Matson, and Cinderford.

Practical details and limitations
We provide placements under licence agreements and shorthold tenancies. Service users are required to sign legal documents and need to have capacity to understand and adhere to them. If a service user breaks the terms of these legal agreements, warnings may be issued and, in some cases, eviction may occur.

The placement will often be funded by an application for Housing Benefit, with support from the Supporting People programme.

Sometimes the resident is also required to pay a personal contribution and the rate of contribution differs between providers.

Liaison Service
Our liasion service bridges the gap between housing services and mental health services. We advise on:

  • The difference between the separate community teams and what their
    roles are
  • How to access mental health services
  • The self referral services available, i.e. Let’s Talk
  • Specific cases and contacts within services

2gether representatives will attend Start/ Shop/Gaps meetings in Gloucester and Cheltenham.

2gether’s supported accommodation team operates a telephone helpline to advise on access to mental health services and will be able to signpost individual cases.

Access to mental health support occurs through an individual’s GP, who can provide treatment, advice, assessment of symptoms and referral to a mental health team if necessary. GPs can also direct patients to an out of hours service.

Contact us
Our helpline number is 01452 894422.
The following information will help you to navigate the supported housing and housing sector locally. Shelter is a comprehensive website for further information.
Types of tenancy agreements
Licence

This is an agreement for shared facilities accommodation. Providers with the supported accommodation team use this agreement. The resident has sole use of a bedroom but will share the kitchen, bathroom and lounge.

The licence agreement has a clause for immediate eviction in unusual cases (usually violence) but in most cases the notice period will be 28 days.

Shorthold tenancy

This is an agreement for sole occupancy. This agreement provides the resident with more rights and therefore a longer notice period.

Read more about the difference here.

Maintaining a tenancy
There are two main organisations providing housing support in Gloucestershire to help individuals maintain a tenancy. You can self refer to these services and both services offer drop sessions at the district councils.

Greensquare – Gloucester, Tewkesbury and Forest of Dean

P3 – Cheltenham, Stroud and Cotswolds

Eviction
If you have been told that you are going to be evicted, it is a process that can be stopped or delayed if a landlord is doing this illegally. If the landlord is acting legally it is useful to know about the timescales of the process. If you have more time, you can get support from services to get alternative accommodation or legal help.

Find out more about eviction on the Shelter website.

Social housing and private rentals

Homeseeker

Gloucestershire Homeseeker is the bidding system for Social Housing. You will need to register online. Your local District Council can advise on this process.

https://www.homeseekerplus.co.uk/choice/

Private rental

You may meet the criteria for support with a rent deposit which will support you in obtaining rented accommodation. You will need to check what Universal Credit you will be entitled to, to ensure that the rented accommodation you can get will be affordable. Your Housing Officer at the District Council, P3 or Green Square will be able to advise on this

https://www.chac.org.uk/the-rent-deposit-scheme/

Where to get help

District councils and local connection

The District Council where you have a ‘local connection’ can advise you and can start to help 56 days prior to the end of a tenancy. There are six district councils in Gloucestershire.

Shelter offers a helpline. Find out more here.

Rough Sleepers

If you are concerned that you may be faced with rough sleeping, please contact P3 who operate a rough sleepers service and work closely with the City Mission.

13 to 15 Ladybellegate Street
Gloucester
Gloucestershire
GL1 2HN

Tel: 01452 221698

Open Monday-Friday, 10am – 5pm

Cheltenham

Navigator Cheltenham, Montrose House, Wellington Street, Cheltenham GL50 1XY

Tel: 01242 576002

Street link

This is a national website that enables members of the public to report rough sleepers to local services. In Gloucestershire if a rough sleeper is reported through Streetlink, the referral goes straight to P3’s rough sleeper service who will work to try and engage the rough sleeper with services.

www.streetlink.org.uk

City Mission

The city mission are based at the George Whitfield Centre, next to the food bank on Great Western Road. As well as providing year round day support, they provide a winter shelter.

http://www.gloscitymission.org.uk/

Useful information

Citizens Advice Bureau

The citizens advice bureau has an excellent section on housing and a local office providing support. They can offer impartial advice on housing and any decisions made by the District Council

www.citizensadvice.org.uk/housing

75-81 Eastgate Street, Gloucester ·
Phone: 01452 527202

3 St. Georges Place, Cheltenham GL50 3LA.
Phone: 01452 527202

8 Brunel Mall London Road, Stroud GL5 2BP
Phone: 0808 800 0510

Belle Vue Centre, Belle Vue Road, Newnham GL14 2AB
Phone: 0344 411 1444

Cheltenham Housing Aid

Cheltenham Housing Aid is an independent charity based in Cheltenham that offers advice on housing.

www.chac.org.uk/

Shelter

https://england.shelter.org.uk/

0808 800 4444

Accessibility