Urgent help and advice
Dial 999 if you think that your life, or that of another person, is at immediate risk or go to your nearest Accident and Emergency Department.
Dial 111 if you need medical help fast for a physical health problem, but it’s not an emergency.
Dial 111 and select option 2 if you or someone you know needs help in a mental health crisis. Alternatively, you can call our crisis team on 0800 169 0398.
About our crisis teams
Our crisis teams are available 24 hours a day, 7 days a week. When you call, please choose one of the following options depending on your location:
- Option 1 for Stroud and Cotswolds
- Option 2 for Gloucester and Forest
- Option 3 for Cheltenham, Tewkesbury and North Cotswolds
Please note: telephone calls may be recorded. If you do not want that to happen, please tell the person who answers your call and they will phone you back on a ‘non-recordable’ telephone.
Occasionally, callers may be asked to leave their name and number on an answerphone. In these circumstances, staff will return the call within one hour.
If you are hearing impaired, please TEXT:
- 07775510693 – 7am – 9.30pm
- 07768776863 – 9.30pm – 7am
Non-urgent help
GP
If you need help but are not in crisis, please contact your GP if in opening hours, or call 111 for advice and support. If you don’t have a GP use the NHS service search to locate the nearest one to you. If your query is not urgent, you can find our contact details here.
MIIUs
You can get help for a variety of new or recent minor illnesses or injuries, including sprains, minor fractures, wounds and burns, ear ache, sore throats, skin problems, eye conditions and more at our MIIUs. We encourage patients who need to be seen in one of our MIIUs to contact NHS111 online or over the phone first of all.
If you require advice for ongoing GP care, or long term conditions please continue to contact your GP.
If you are unsure which services you require, you can still contact NHS 111. Use 111 online for anyone over 5 years of age.
All opening times are subject to change, as we sometimes need to close a unit at short notice to manage demand and maintain safety. We do our best to minimise any short notice closures, but by ringing 111 you will be able to check whether the unit is open as planned.
You must contact 999 with an emergency, including chest pain and any serious injuries or illnesses, or anything you may consider to be life threatening.
Are you feeling vulnerable?
Do you need to talk to somebody now?
Samaritans
If you are experiencing feelings of distress or despair, including those which could lead to suicide, you can call the Samaritans or visit www.samaritans.org
Call free on 116 123
Stay Alive App
A pocket suicide prevention resource for the UK, packed full of useful information and tools to help you stay safe in crisis. You can use it if you are having thoughts of suicide or if you are concerned about someone else who may be considering suicide. The app can be accessed through the Apple Store, Google Play and downloaded as a pdf.
Visit www.stayalive.app
ChildLine
If you are a child or a young person you may want to speak to Childline.
Call free on 0800 11 11
CandO Connect and Offload
CandO provides people aged 18 and over and living in Gloucestershire with confidential mental wellbeing support every day of the year between 2- 9pm.
Call 0808 801 0606
Text 07537 410 022
Webchat: gloucestershirecando.org
Shout
Shout is the UK’s first 24/7 text service, free on all major mobile networks, for anyone in crisis anytime, anywhere. It’s a place to go if you’re struggling to cope and you need immediate help. You can also visit giveusashout.org
Text 85258
Calm
We’re the Campaign Against Living Miserably (CALM) and we’re taking a stand against suicide.
Call 0800 58 58 58
5pm – midnight, 365 days a year
National Suicide Prevention Helpline UK
The National Suicide Prevention Helpline UK is a compassionate and understanding lifeline for those grappling with their mental well-being or thoughts of suicide. Our lines are open every day from 6 pm until midnight, offering a safe haven for anyone who needs someone to talk to.
Call 0800 689 5652
Our helpline is open 6pm to midnight, 365 days a year.
